Privacy policy

Data Protection

Collection of your personal data is a service provided by the city of Aachen. You can find further information about us under ‘Legal Notice’. The city of Aachen takes data protection seriously. Your data is collected in line with legal provisions. The use of the city of Aachen’s KiTa-Portal is voluntary. It facilitates the search and registration process for parents and makes it easier for the authorities involved to process your childcare enquiries, both in the run-up to and after joining. In accordance with Section 12 of the German Child Education Act (Kinderbildungsgesetz, KiBiz), parents are obliged to transfer personal data to the daycare facility and, in turn, the daycare facility is obliged to share the data of the children it accepts with the Youth Office, so that it can charge parent contributions in accordance with Section 23(2) KiBiZ.

If you would like to register with a daycare facility via the KiTa-Portal, you can only do so by entering your personal data (first name, last name, date of birth, address, phone number, e-mail address, place of birth, gender, employment, nationality). This data is stored on a server at regio-IT, the city of Aachen’s service provider. The section for daycare administration at the city of Aachen’s Department of Children, Youth and Schools, the relevant daycare facility and its providers have access to this data after it has been stored. The relevant daycare facility, its relevant providers and the section for daycare administration at the city of Aachen’s Department of Children, Youth and Schools may subsequently amend this data.

This data will not be combined with other data sources held by the city of Aachen. Your personal data will only be used for the purpose for which it was collected and will not be passed on to third parties for promotional purposes. Your data will only be collected, stored and passed to the relevant daycare facility subject to your declaration of consent. This consent may be revoked at any time in writing, including by e-mail, with future effect.

Servicecenter Call Aachen

Keyword: KiTa-Portal

Verwaltungsgebäude am Marschiertor

Lagerhausstraße 20

52064 Aachen



Data security

If you use the online service, your personal data will be sent to the city of Aachen via SSL encryption. You can recognise the secure transfer by the protocol identifier ‘https’ in the URL line, as well as the full domain name ‘’.

Your account can only be accessed by entering your personal password. Keep your login data confidential.

Other cookies

When you leave our site and access third-party sites, it is possible that ‘cookies’ are set by the addressee of the destination site that you click on. Cookies are small text files that are used, for example, in online forums to store the login data of the registered user during a session. Cookies are not programs and thus cannot cause any harm to your computer.

The city of Aachen is not legally responsible for the setting of cookies. Please see the data protection statement of the relevant sites for the use of such cookies and the information saved in them.

Unencrypted e-mails

Please note that, when sending an unencrypted email to the city of Aachen, an unauthorised inspection or corruption on the transmission path cannot be ruled out.

Use of data only with your consent

Any change to this data protection statement will be published here. The publisher is aware that you have agreed to its use of your personal data for very specific purposes. If the city of Aachen wants to use your data for other purposes, we will ask you for your permission. Your data may thus only be used for other purposes with your consent.